Welcome! I'm Geoff, and I'm excited to partner with you. This page outlines how we'll work together to ensure you get the best possible results. My goal is to be transparent and straightforward so we can focus on what really matters: you achieving your goals.

Our Partnership

Coaching is a powerful alliance between us. It's a creative and thought-provoking process designed to help you maximise your personal and professional potential. You are always in the driver's seat. You are solely responsible for your decisions, actions, and the resulting consequences. My role is to provide guidance, support, and accountability to help you create and achieve your goals.

What Coaching Isn't (An Important Distinction)

My coaching is not therapy, and it is not a substitute for professional mental health care. I do not diagnose or treat mental health disorders. If you are facing significant mental health challenges, it is your responsibility to seek the appropriate professional help. If you are currently working with a therapist, I recommend that you inform them of your additional coaching relationship.

Your Commitment (The Client's Role)

• To get the most out of our work together, I ask that you:
• Show up to our sessions on time and ready to engage.
• Communicate openly and honestly.
• Be open to feedback and new perspectives.
• Create the time and energy to do the work between our sessions.

My Commitment (The Coach's Role)

You can always expect me to:

• Manage our sessions professionally, respecting your time.
• Maintain strict confidentiality (unless required by law).
• Challenge you thoughtfully and support you unconditionally.
• Continue my own professional development to ensure I'm providing you with the best possible support.

Program & Service Details

The specific details of your coaching program or service—including what's included, the duration, and the support provided—will be clearly outlined in your personal Coaching Agreement and invoice before we begin. This ensures complete clarity and transparency from the start.

Investment & Payment

Your investment will be invoiced as agreed upon before commencement. There are never any hidden fees.

Any potential additional costs, such as travel expenses for in-person workshops, will be thoroughly discussed and will need your confirmation via email before any costs are incurred. Payment for all services is required in advance.

Our standard payment terms are 14 days.

If prompt payment has not been received, any discounts will be removed, and full payment will be required.

Our Refund & Cancellation Policy

Refunds: Due to the personalised nature of the 1-to-1 coaching and the commitment required, all fees are non-refundable. Monthly support will require a 30-day written notice, and your support will be cancelled on the next payment cycle.

Rescheduling: I understand that life can be unpredictable. If you need to reschedule a session, please provide at least 48 hours' notice. Sessions cancelled with less than 48 hours' notice may be forfeited.

Support & Communication

Support outside of our scheduled calls (via email and WhatsApp) is available Monday to Friday, 10:00 a.m. to 4:00 p.m. UK time. I will always strive to respond within 24 business hours.

Your Agreement

By paying your invoice and commencing your program, you agree to these terms. My goal is to provide a transparent, fair, and powerful container for the incredible work we are about to do. If you have any questions, please don't hesitate to ask.